We receive calls daily from frustrated and often distraught consumers because they are having a problem with their coverage, premiums or outcomes of their claims because they thought they had a certain type of coverage that they did not actually have.
We can't overemphasize the importance of this sentence: When you sign up for coverage of any kind, be sure to check the policy when you receive it! This is your responsibility as a policyholder. Read it, look at the coverage and prices, and ask your agent or insurance company any questions immediately before you have a claim or policy payment issue. It’s much easier to make a correction early in the process rather than after you have a claim and things aren’t correct.
Read more about your insurance on our website. Questions? You can contact our consumer advocates online or at 1-800-562-6900.
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